Returns

Direct Source Labs stands behind our products with a 60-day satisfaction guarantee. If you have a concern with your order, please contact us within 60 days of the delivery date so our team can review the issue and help determine the appropriate resolution.

To request a return, exchange, replacement, or refund, please reach out to us by email, phone, or text. All returns must be approved before any product is sent back. Returns sent without prior approval may not be accepted.

After an approved return has been received, please allow up to one week for processing. If a refund is approved, it will be issued manually to the original payment method or handled in another manner determined by Direct Source Labs.

If you received the wrong item, Direct Source Labs will provide an exchange or refund when appropriate.

If an item is missing from your order, please contact us promptly. Once the claim has been reviewed and verified, we will send the missing item. Orders are documented and photographed before shipment to reduce errors and protect against fraudulent claims.

Products are packaged securely and shipped with care to support safe arrival. If your package or product arrives damaged, please contact us with supporting evidence, such as photos showing the damage upon delivery. Each damage claim is reviewed individually.

Please contact Direct Source Labs before initiating a chargeback. Most order issues can be resolved quickly when we are given the opportunity to help. Chargebacks are taken seriously and may result in the customer being placed on a no-sell list.

Please contact Direct Source Labs before initiating a chargeback. Most order issues can be resolved quickly when we are given the opportunity to help. Chargebacks are taken seriously and may result in the customer being placed on a no-sell list.

Returns, exchanges, replacements, and refunds are reviewed on a case-by-case basis and remain subject to Direct Source Labs’ approval. Refunds will only be issued after approved returned items have been received, unless Direct Source Labs determines otherwise.

If tracking shows your package was delivered but you have not received it, please allow up to one week for the package to arrive or be located. Carriers may occasionally mark packages as delivered before final delivery, or the package may have been left with a neighbor, front office, mailroom, parcel locker, or other delivery location. Please check all possible delivery areas and contact the carrier before reaching out to us for additional assistance.

If your order has not yet been shipped and you wish to cancel your order then please email us at info@directsourcelabs.com and we will do our utmost to accommodate you. We cannot promise we can intercept it if has already been processed.